Privacy policy.

PRIVACY STATEMENT

Last updated September 2023

Monushop.co.uk knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Monushop.co.uk. By visiting Monushop.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by Monushop.co.uk is controlled primarily by MONU Skincare, 32 - 33 Malmesbury Road, Cheltenham, Glos, GL51 9PL.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your shopping experience at Monushop.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Monushop.co.uk . A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Monushop.co.uk if we cannot recognise you, we want you to be aware that these tools exist.

E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Monushop.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers.

Information from other sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.

Do Monushop.co.uk share the Information They Receive?

Information about our customers is an important part of our business and we are not in the business of selling it to others. Monushop.co.uk share customer information only as described below.

Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

Promotional offers: sometimes we send offers to selected groups of Monushop.co.uk customers on behalf of other businesses. When we do this, we do not give that business your name and address.

Business transfers: as we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Susan Molyneux Cosmetics Limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Monushop.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Monushop.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last three digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Conditions of Use, Notices and Revisions

If you choose to visit Monushop.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Monushop.co.uk , please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most of such information when you search, buy, communicate with customer services. For example, you provide information when you search for a product, place an order through Monushop.co.uk, provide information in Your Profile, communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases have been shipped (including address and phone number), the personal description in you’re your Profile area and financial information.

COOKIES

What are cookies?

Cookies technology is used to in order to remember the items in your shopping basket and such storage or access is strictly necessary for the provision of online purchasing services requested by you through our website. This includes using a "cookie" which is stored by your local computer. You can usually modify your browser to prevent this happening, but you may not be able to use the website’s shopping basket facility. Cookies technology is also used to track the patterns / behaviour of visitors to our website.

Our cookies don't store any personal account or payment information; they merely allow you and your actions to be remembered through your website journey.

We also use cookies to analyse the running of our site. Every major online retailer will use analytics in one form or another to help report site performance. They show us areas of the site which may be under-performing; causing us to investigate any issues and develop enhancements which improve your shopping experience. By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. We improve and update our site based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies.  Visitors to the MONU Professional Skincare web sites always have the option of disabling cookies via their browser preferences.  Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent.

Use of Cookies

EU legislation on the use of website cookies has recently changed and EU/UK companies are now required to declare the use of all cookies on their websites. Below is a list of cookies used and their function.